No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features.

Application fees are $25 per person 18 and older occupying the apartment. You may pay these online by credit card (a small fee will apply), or in person with a personal check or cashier’s check. Please note that we do not accept cash. All application fees are nonrefundable.

A $100 Holding Deposit is also required with the application. This will ensure that a unit is held for you during your application process. If you are approved, this deposit goes toward your move in costs. If you application is denied the $100 is fully refundable.

Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.

Residents are responsibile for electric, water, sewer, trash.

A one-time Amenity Fee of $175 is charged at the time of move in. This is a one-time fee per apartment that is charged for many things that go into maintaining our property such as: 24 hr. maintenance, upkeep and improvements to the property and our amenities!

Security deposits will vary depending on qualifying criteria. New Fountains offers deposits starting as low as $500.

Rent is always due on the 1^st of the month and an additional 5% late fee (of monthly rent payment) is assessed on the 6^th of every month (even Sundays and holidays).

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

We have pet-friendly apartments that allow up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable pet fee and monthly pet rent. Breed restrictions apply; please contact the office.

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Yes, Charter Communications and AT&T are our community cable and Internet providers.

You are allowed to use the grills provided on the property.

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after business hours you will have to call a locksmith.

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.